By Jay Austin
Since the official opening of Jaya House River Park in November 2016 we have watched this boutique 5 star property quickly escalate to the Number 1 property on Trip Advisor for Siem Reap. Journeys Within has a long-standing relationship with Jaya House General Manager, Christian Do Boer, who heads up the sensational team at this property and is the inspiration for many social and environmental initiatives the property participates in. Being a new hotel, there are always a few small kinks to work out on the operational side of things and Jaya House River Park has been no different in this sense, but it was when we received a recent request from a Journeys Within guest that the team at Jaya House really showed us how they go above and beyond…
We received a request from a family of 5 who had older children and were looking for a twin room with the facility to add an extra bed and inter-connect to a double room. This was one of these starting out ‘kinks’ as we realized that the interconnecting twin room did not have the space to facilitate adding an extra bed. Where most hotels would have denied the booking, or simply told us that the booking was not feasible, Jaya House showed their true colors. Enter Hotel Manager Kol Koy.
Kol has a long history of working in some of Siem Reap’s finest hotels and is truly a master in the art of providing exceptional customer service. Where other hotel managers would not have become involved in the situation, Kol met with his Engineering Team to see how they could best service our request. As a result, Kol, together with his Engineering Team completely transformed one of their connecting twin rooms by removing beds from their permanently concreted bases in order to accommodate a third single. He tried using a standard rollaway bed, but quickly concluded that the comfort level was simply not to the Jaya House standard. This resulted in the property purchasing a brand new, Jaya House quality single bed in order to accommodate our request!
The beauty of Journeys Within having an active office ‘on the ground’ in Cambodia enables us to facilitate these exceptional relationships with our suppliers who constantly go above and beyond to take care of our guests. The team at the Journeys Within Cambodia office cannot speak highly enough of the team at Jaya House who do everything they can to ensure our guests are not only comfortable, but surprised and delighted during their stay at the property. This is evident from the recent comments from guests in their feedback to us:
“We loved every minute! They are brand new and working out some kinks, but bent over backwards to please and accommodate our every need. We could have stayed forever.”
“This hotel was amazing! The food was great, the service was incredible. They made a card and a bouquet of flowers for our son who was sick, and sent up Coconuts every few hours.”
It is a pleasure to work with a property who cares as much for our guests as we do and Jaya House River Park fits this bill to a tee! They also have some wonderful community and sustainability initiatives at the property that align nicely with the Journeys Within ethos on responsible tourism. Jaya House River Park is attempting to be Siem Reap’s first plastic-free hotel by being a main partner of the RefillNotLandfill campaign; 5% of their profits are donated to local charities and organizations including The Cambodian Landmine Museum, Small Art School, Music & Art School of Siem Reap and the Green Gecko Project and they are also active participants in the Ten Thousand Trees Project and a leader in regular Siem Reap Clean Up activities.
This is a hotel that is making extremely valid attempts in the community and environment around them and an organization that we are proud to partner with. Be sure to include Jaya House River Park in your next Siem Reap itinerary to give yourself a truly exceptional experience.